KU Edwards IT News & Alerts
Important information related to Edwards faculty and staff:
At 8:00 AM, we were notified that shortcuts on the taskbar and start menu used for accessing applications on Windows computers are disappearing for some users. This is a Microsoft issue that is affecting Windows computers beyond KU.
If you are unable to access applications on your computer using the program icons, please see the campus-wide email message sent at 9:52 am for a workaround. If you have new information not included here or would like assistance, please contact Edwards IT at 913-897-8459, option 1, or by email at kuec_support@ku.edu.
At about 2:00 am, an issue was identified with network resources at the Edwards Campus, including internet, wireless, and access to the K drive. All network services were restored by 8:00 am.
At 5:40 pm, an issue was identified with network resources at the Edwards Campus, including internet, wireless, and access to the K drive. KU IT has been notified and is working toward a resolution.
At 6:26 pm, this scenario was determined to be resolved.
At about 10:00 am this morning, an issue was identified with Skype numbers calling the Edwards Campus IT cell phone (913) 626-9619, and users receiving a busy signal. The Edwards IT Staff is working to resolve this issue. Callers are still able to call the main support number (913) 897-8459 (option 1) to request technical support.
At 7:50 am, an issue was identified with network resources at the Edwards Campus, including internet, wireless, and access to the K drive. KUIT has been notified and is working toward a resolution.
At 2:47 pm, this scenario was determined to be resolved.
The migration of the Edwards Campus email accounts to the Office365 cloud is complete. This includes all Edwards Campus faculty and staff, and includes Leaverworth, PCE, KFRTI, and KLETC. Please use the link below to view frequently asked questions, a recording of the public town hall, printable resources, and other materials related to this transition:
Please keep the following in mind:
- You may need to restart Outlook if/when prompted.
- You may need to remove and re-add your email account to your personal mobile devices, as the authentication method will change once your account is in the cloud. Instructions to do this can be found here:
Reconfigure KU email on mobile devices (PDF)
If you would like help setting up email on your phone, or have any other questions, please reply to: kuec_support@ku.edu, or contact Edwards Campus IT staff using one of the following options:
- Submit a self-service request: Request Technical Assistance
- By phone: 913-897-8459, option 1
The migration of the Edwards Campus email accounts to the Office365 cloud is currently scheduled for Monday night, March 16th , and it is anticipated to complete by Tuesday morning, March 17th. This will include all Edwards Campus faculty and staff, including PCE, Marketing, KFRTI, and KLETC. Please use the link below to view frequently asked questions, a recording of the public town hall, printable resources, and other materials related to this transition:
Multiple departments on the Lawrence campus have been successfully moved to the cloud. The majority of changes are taking place behind the scenes, and the impact to your experience is expected to be minimal. Please keep the following in mind:
- You may need to restart Outlook if/when prompted.
- You may need to remove and re-add your email account to your personal mobile devices, as the authentication method will change once your account is in the cloud. Instructions to do this can be found here:
Reconfigure KU email on mobile devices (PDF)
The current phase of the migration is focused on user mailboxes, shared mailboxes, and resource accounts. It will not include service accounts that are potentially leveraged by other services, such as Jayhawk GPS.If you would like help setting up email on your phone, or have any other questions, please reply to: kuec_support@ku.edu, or contact Edwards Campus IT staff using one of the following options:
- Submit a self-service request: Request Technical Assistance (only available from on-campus or connected to VPN)
- By phone: 913-897-8459, option 1
On the afternoon of Wednesday, March 11th, a fire was reported in the Regnier Hall basement, and Regnier Hall has been closed until further notice. Faculty and staff with offices in Regnier Hall will be assigned alternative office spaces in Regents Center or BEST. All upcoming classes and events scheduled in Regnier Hall have been rescheduled into the BEST Building.
Please feel free to reach out to Ben Wolfe with questions, or if you need access in the interim.
On May 16th KU Edwards IT began technology updates in the following classrooms: RH 153, RH 165, BEST 130, and BEST 135. As part of the updates, to these rooms, the camera preview (the view showing where the camera is positioned) will be available by clicking a new shortcut on the computer desktop. Cameras will now be controlled at a touch panel in these classrooms. Document cameras and Echo 360 hardware will also be removed during this construction window, and will no longer be available in these spaces. We anticipate this will be completed by May 24, 2019.
Beginning May 28th, KU Edwards IT will be installing HD projectors and HD cameras in the remaining BEST classrooms. As a result, the camera preview will no longer be visible on the touch panels and will now be accessible using a new shortcut on the computer desktop. Cameras will continue to be controlled at the touch panel. We anticipate that all work will be completed by June 1, 2019.
By August 23rd, document cameras and remaining Echo 360 hardware will be removed as features from all BEST classrooms. Document cameras will continue to be available to instructors as a request-able resource on the AV Request form. Additionally, beginning Fall 2019, Echo Lecture Capture will no longer be offered on the Edwards Campus. Moving forward, Zoom will be the supported video conferencing and lecture recording solution replacing Echo Lecture Capture.
Please feel free to reach out to Steve Werninger with any questions related to setting up Zoom or its integration with Blackboard.