Heather McCain is currently a Professor of the Practice for Project Management at the University of Kansas. She has more than 25 years of experience in quality engineering and management. She works with companies to implement continuous improvement methodologies such as Lean Six Sigma and provides training on quality, project management, and process improvement. Prior to joining KU, she was the Quality Manager for Consumer Product at Garmin International. Prior to joining Garmin, Heather was with Hallmark Cards and AlliedSignal (now Honeywell) Aerospace and Automotive. Heather is a Senior member of American Society for Quality (ASQ) and is extremely active in her local ASQ section. She is also involved with the Joint Engineering Council of Kansas City as the past president. Heather is a Certified Quality Engineer and Certified Manager of Quality/Organizational Excellence. She has a BS in Electrical Engineering from Kansas State University and an MS in Engineering Management from The University of Kansas. She recently received her Ph.D. in Technology Management from Indiana State University.